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  • What happens in the event of a complication postoperatively?
    Due to the complexity of the conditions that we treat and the procedures we perform, postoperative complications may occur.  These could require extended hospitalization and additional diagnostic or therapeutic procedures.  We will try to discuss common potential complications with you prior to surgery.  However, it is impossible to anticipate every complication associated with any surgical procedure.  Should complications arise, we will make every effort to keep you informed of your pet’s status, what further steps will be required in managing these complications, and any additional potential costs.  These costs are not included in your initial estimate, but we will do our best to apprise you of them in this event.
  • How long does a surgical evaluation actually take?
    A thorough surgical evaluation can be extensive and time-consuming, so we ask that petowners prepare for a 2-5 hour visit.  Because time is so valuable, many petowners choose to leave their pet with us during this segment so that we can complete the diagnostic services or tests needed to obtain a definitive diagnosis and treatment plan.
  • Does the emergency hospital carry Antivenin or Antivenom?
    Yes, we carry this antibody therapy for rattlesnake bites, and water moccasin bites.
  • What follow-up appointments are needed after my pet's surgery?
    Our surgeons will discuss the recommended follow up appointment plan with you prior to surgery and again when your pet is discharged.   Surgical procedures require diligence on the part of the owner to return for the designated rechecks in order to evaluate progress after surgery and address any issue that may arise.
  • What are my options for payment?
    Every effort is made to discuss fees prior to and during treatment.  The costs associated with specialized medical care are often a concern for families.  Due to the nature of some medical conditions however, it is not always possible to precisely predict the outcome or associated costs.  If substantial deviation from the treatment plan is anticipated, you will be informed by our staff and a new estimate of costs will be presented to you before any new or additional measures are implemented. For your convenience we accept cash, MasterCard, Visa, Discover, and American Express. The hospital does not offer any payment plans, however we do accept Care Credit and Scratch Pay. Care Credit offers 6 month 0 interest and extended plans with a monthly APR. Please visit to see if you qualify.
  • What should I initially expect from a surgical evaluation at this facility?
    In order to determine the best plan of care for your pet, our team would obtain and review a detailed medical history (including medical records or diagnostics from your referring veterinarian), and perform a physical examination of your pet.  After this exam and review, we would formulate our initial assessment along with any additional diagnostic recommendations and a proposed treatment and/or surgery plan. 
  • What type of diagnostics or testing may be recommended for my pet?
    Blood work, radiographs, and/or ultrasound, CT scans, MRI, dye studies, or surgical biopsies are all methods that help establish a diagnosis and form treatment options.
  • Will my pet be admitted for overnight observation?
    While many surgical cases need monitoring for pain management and complications of anesthesia and/or surgery, we do not keep pets overnight at this time. However, if we feel that your pet’s case may need additional aftercare, we would recommend and help facilitate any aftercare needed at a facility designed to handle this.  However, the emergency/critical care department at our Meadowbrook location will transition into this service sometime in late 2023.
  • Who will be seeing my pet during my visit?
    Our surgical team is comprised of Veterinarians and certified veterinary technicians experienced in Orthopedics and Soft Tissue / Minimally Invasive Surgery. 
  • What happens after my pet’s surgery?
    We will discuss the care needed for your pet, as well as answer any questions you may have before your pet goes home.   You will also receive detailed discharge instructions on the day your pet goes home.  A copy will also be sent to your regular veterinarian. We will be available by phone…..and will touch base the following business day.
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